Privacy Policy

1. Who We Are

FlyThru Company for Providing Logistics Services L.L.C. ("FlyThru"; Commercial Registration No. 420095, Commercial License No. 2019/30912) is a home check-in service provider based in the State of Kuwait. We are the data controller for the personal information you provide when using our services or platforms. Contact us at info@flythru.net.

2. What Data We Collect

• Identity data: Full name. Before we take your bags, your FlyThru agent checks your travel document at your door and records your nationality, your passport expiry date, and your visa expiry where the destination requires one. We do not store your passport number. After 180 days we erase the passport and visa details from these checks and keep only the outcome with your booking record: whether the check passed, any written reason for an exception, the agent who checked and when.
• Contact data: Phone number, email address, pickup address.
• Booking data: Flight details, booking reference, baggage information, seat preferences, your Jazeera booking reference (PNR) if you give us one, and your PACI civil address number if you give us one.
• Payment data: you pay at your door after your check-in, by card on Jazeera Airways' own payment machine. FlyThru never sees or keeps your card number. We keep the amount, the payment method and the transaction reference with your booking, and a photo of the machine's receipt slip, which we delete 90 days after your bags are collected.
• Usage data: How you interact with our website and platforms.
• Location data (FlyThru app only, and only if you choose to): if you tap “Use my current location” or drag the pin on the pickup map, we store those coordinates with that booking so your agent can find your door. The app never reads your location in the background, and the whole booking works without it.
• Device data (FlyThru app only): if you turn on notifications, we store a notification token for your device so we can tell you when your agent is on the way. You can turn notifications off at any time in your phone’s settings.
• Crash data (FlyThru app only): if the app crashes, it sends us a technical report so we can fix the fault, with the app version, the phone model and the part of the app that failed. The report does not include your name, phone number, email address or pickup address.
• Door photo (optional): after booking you can add one photo of your building or door to help your FlyThru agent find it. We remove the location and camera details stored inside the photo. Only your agent and our operations team can see it, and your agent only until your bags are collected. We delete it within 2 days after your booking ends, or as soon as you remove it.

3. How We Use Your Data

• To confirm and process your booking.
• To verify your identity at pickup in accordance with airport security requirements.
• To share necessary information with Jazeera Airways to complete your check-in.
• To contact you about your booking, any change to it and service updates. We do this on WhatsApp, at the number you gave us. If you gave us an email address, we also send your booking emails there (the confirmation, any change and the handover receipt).
• To send you one reminder email if you start a booking and do not finish it. Every reminder has a one-click unsubscribe link.
• To comply with our legal and regulatory obligations under Kuwaiti law.
• To send you booking updates through the FlyThru app, if you have turned notifications on.
• To improve our services and platforms.

4. Who We Share Your Data With

• Jazeera Airways: Required to process your check-in and issue your boarding pass.
• Airport security authorities: As required by aviation law.
• Jazeera Airways: its payment machine processes your card payment.
• Anthropic (an AI service): automatically reads the photo of the card payment receipt taken at your door, to check that we recorded your payment correctly.
• Law enforcement: If required by applicable law or court order.

We do not sell your personal data to third parties.

5. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, and resolve any disputes. Booking records are typically retained for a minimum of 3 years.

6. Your Rights

Under applicable data protection law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Withdraw consent where processing is based on consent.

To request deletion of your account and personal data, use flythru.net/delete-account. It needs no sign-in and works even if you have already uninstalled the app. You can also request it from the account screen inside the FlyThru app, or contact us at info@flythru.net. Either way we reply on WhatsApp within three working days to confirm it is you, and complete the deletion within thirty days at the latest, keeping only the booking and payment records the law requires us to hold.

7. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. We comply with Kuwaiti data protection law (Law No. 63 of 2015) and, where applicable, follow international standards including GDPR principles.

We keep an encrypted copy of our records, made once a week, so we can recover them after a failure. Only the two founders hold the key. Copies are deleted after about two months.

8. Cookies & Tracking

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. If you sign in to your optional FlyThru account, we set a secure sign-in cookie so you stay signed in on your device; signing out removes it. You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our services after changes are published constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions, contact us at info@flythru.net.