Frequently Asked Questions

You can book between 36 hours and 10 hours before your flight's scheduled departure. We recommend booking early to secure your preferred time slot. Bookings are only confirmed once you receive a confirmation from us by email or through the platform.

Yes, amendments are accepted within 3 hours of making the booking, or at least 24 hours before your scheduled flight departure, whichever comes first. After this window, bookings are final and cannot be amended.

We accept K-net and major credit and debit cards (Visa and Mastercard). Payment is collected by card at pickup, when our agent arrives (they carry a card machine). No cash is accepted, and there is no online prepayment.

Yes, a third party can make a booking on your behalf. However, all passengers included in the booking must still be present at the pickup address with valid identification. If the person is authorised to handle the bags on your behalf, this must be stated in writing in advance.

Yes. Your boarding pass is printed and handed to you at home during the pickup, before our agent leaves. You arrive at the airport with everything you need and go straight through to immigration. No check-in queues, no counters.

All passengers included in the booking must be present at the pickup address with a valid passport. For eligible GCC flights, other accepted forms of identification may apply. Our agent cannot process a booking without identity verification. This is a mandatory security requirement.

If no one is present at the pickup address within 20 minutes of the agreed start time, our agent will leave and the booking will be cancelled. No refund will be issued in this case.

Your check-in follows your existing Jazeera Airways baggage allowance. Whatever bags are included in your ticket will be processed. If you need to add extra bags or if a bag is overweight or oversized, the applicable Jazeera Airways charges will be collected on the spot via K-Net or a major credit or debit card, Visa or Mastercard (our agent carries a card machine). No cash is accepted.

For health and safety reasons, we cannot transport individual bags weighing more than 32kg.

The service is available for Jazeera Airways flights departing from Kuwait International Airport (KWI). You must be located within Kuwait at the time of pickup. Coverage is subject to availability, so check our platform when booking to confirm your area is covered.

Yes. You can cancel within 3 hours of making the booking, or at least 24 hours before your scheduled flight departure, whichever comes first. Since payment is only taken at pickup, cancelling in time means you are not charged. Outside this window, the booking is final.

Payment is collected at pickup on the Jazeera Airways card terminal, so if you cancel before our agent arrives you are not charged and there is nothing to refund. If a refund is due for another reason, it is handled by Jazeera Airways under their refund policy: the method (such as back to your card, cash, or credit) and the timing depend on the situation and Jazeera's processing times. To request a refund, message us and we will arrange it with Jazeera.

In the unlikely event that a delay caused directly by FlyThru results in your bag missing your flight, we will arrange for the bag to be sent to your final ticketed destination and you will receive a full refund of your FlyThru service fee.

If your flight is cancelled by Jazeera Airways and your bag has not yet been accepted by the airline, you will receive a full refund. If the bag has already been submitted to the airport, we will coordinate the return of your bag and assess the situation accordingly.

Your bags are monitored from the moment they leave your home until they are handed to Jazeera Airways at the airport. For security, our vehicles carry GPS and CCTV, and each bag has a unique tracking tag. Every handover is signed off by Jazeera's Early Check-In staff. You can follow your booking's live status, step by step, on your tracking link (sent to you by WhatsApp and email).

We cannot accept any item prohibited for air travel under Kuwaiti law or Jazeera Airways' dangerous goods list. This includes firearms, ammunition, flammable and explosive materials, and other restricted goods. You must ensure your bags do not contain prohibited items. You warrant this at the time of handover.

FlyThru's liability is limited to KWD 120 per bag and KWD 250 per booking for loss or damage caused directly by our service. In applicable circumstances, reimbursement may follow the Montreal Convention (up to 1,288 SDRs per passenger) for incidents prior to airline acceptance. Once your bags are formally accepted by Jazeera Airways at the airport, the airline's standard liability applies. We strongly recommend that your luggage is covered by personal travel insurance, as we do not arrange insurance on your behalf.

We are not liable for loss or damage to excluded items, including: electronics, precious metals, jewelry, watches, glass, art, antiques, prescription drugs, fragile or perishable goods, cash, vouchers, or any other valuables. Normal wear and tear (such as damage to wheels, handles, or zippers) is also excluded.

We will not open or search your bag without your consent, unless we are required to do so by government or airport security authorities. As part of our standard process, you may be asked to open your bag for inspection at pickup.

Yes. FlyThru operates in official partnership with Jazeera Airways. FlyThru is an independent third-party vendor, and Jazeera Airways bears no liability for FlyThru's services.

Message us on WhatsApp at +965 9600 1500. You can also email info@flythru.net or reach us on Instagram @flythru. We aim to respond as soon as possible.